Policies
1. Privacy Policy: Your privacy is extremely important to us and that trust will not be infringed. This policy description will outline how we collect, use, and protect your personal information. Information is collected when you place an order, and/ or subscribe to our newsletter. This information may include but is not limited to your email, phone number, name, address, and credit card information. Activity is monitored while being on the website. The information while visiting the website that is collected is only how the website was accessed, what was visited, and general location. Information is only used for analytics of website traffic, processing transactions, communication of orders, and fulfilling orders. We work collaboratively with Shopify and Printify to implement security measures to maintain the safety of your personal information. Cookies are accepted by selection of the user to improve user experience.
2. Shipping Policy: Processing time will vary based on the printing provider selected by the creator of this website, along with the quantity of the order. Orders typically ship within 3 to 7 business days. If orders are delayed for extenuating circumstances the customer will be informed of this delay.
shipping methods vary based on print provider where item was created, shipping within the states is expected to be fulfilled within 5 to 10 days. Delivery time may vary based on location. Once your order has shipped you will be emailed with a tracking number and any details applicable to your order.
3. Return and Refund Policies: You may return your item within 30 days of receiving your package. As a small business these issues will be handled as respectfully as possible on a case by case basis. Generally if an item was received damaged or not as described we would like to rectify the situation either through a full refund or replacement item. Please contact us if there are any unsatisfactory, missing, or damaged items through the email BolovesJoeco@gmail.com. If you need to exchange an item please contact us so that we can fulfill this request for you.
4. Terms of Service: By using our website you are agreeing to our terms specified on this page. You are responsible for maintaining the confidentiality of your account information and all activities on your account.
We strive to maintain transparency and give clear product descriptions. However, we do not warrant that all descriptions are not error free.
Our liability is limited to the fullest extent permitted by law. We are not liable for indirect or consequential damages.
5. Customer Service Policy: Contact us through our contact page, or at the email BolovesJoeco@gmail.com for any inquires or concerns. As a small business ran by 2 people please allow us 48 hours to respond. Your concerns and questions are very important to us and we are always willing to communicate with our customers. This also applies to any custom apparel requests and collaborations that we do as a business.
6. Cancellation Policies: You can cancel your order within 24 hours of placing it. After this period we cannot guarantee cancellation. Please contact us if accommodations need to be made.
As our business grows and changes these terms and policies may be updated at anytime by the creators of this website. Please have flexibility with us because we are a small business learning as we go. We strive to be as transparent and respectful as possible as business owners. Thank you for shopping with us!